SecondLife Technical Suport SUCKS!!

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Here is a ticket that I have written to Linden Labs about me crashing before I even log inworld to SecondLife:

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Ticket Summary Ticket #: 4051-6276589 Email Notification (Organization Contact): Yes Status: Work In Progress Date Created: 16/5/2009 7:39 AM PDT Date Updated: 6/6/2009 8:42 AM PDT

Ticket Description

Summary: I logged uot last night, but I am still on the grid. I cannot log back in If issue is about an Alt account, what account?: Ticket Type: Special Questions - Basic account or Guest Login Basic or Guest Access - only a few ticket types allowed: Basic Account issues: Contact Email address: mjbrandonbowers@gmail.com Technical issue: Inworld Issue: Viewer/web: What Type of Connection do you Have?: Operating System: Web Browser: What Graphics Card do you have?: Are there multiple monitors?: Crash/Error: Error Message: Listing issue: Group issue: Region Request: Land issue: Group name: Location (region, coordinates): Accounts issue: Partner name: Billing type: Linden$ Payment: LL Payment type: Resident payment issue: Billing issue: Charge type: Credit issue: Payment type: Paypal email address: Real name (on payment account): Credit Card type: Transaction Amount: Transaction Date: Transaction Time (PST): Region Change: Transfer type: Other person's name: LandStore Beta agreement: Region Name: New name for Region: Owner of island it will be adjacent to (if any): Order Date (approx): Avatar Name: Registration Date: VAT questions: Disabled Issues: Auction ID: Class 4 Region Name: Class 5 Region Name: I want to be a DPW builder: Core Skill: Name of Guest: Type of issue: Billing Problem: L$ and LindeX issue: Inworld Problem: Software Problem: Feedback: This region is: The region Class is: Transaction Type: Buying Price (will be debited from your account by Linden Lab): Selling Price (which will be credited to your account, less the transfer fee): Region Rental Type: How many regions?: Region Rental Starting Date: Region Rental Ending Date: Terraform: Wire Transfer Acceptance fee: Amount you wish to credit your account (in US$): Your real name, as listed on your bank account: Earmark funds for:: Please include a description of any moves, renames or changes. We will waive the fees, provided you make the request below. Complaint Area: Complaint Type: Linden Name: Mentor Name: Mole Name: What date is your region billed on?: What date do you want us to take down the region?: What was the Region used for?: Why are you canceling the Region?: What is the best way for us to contact you about your experience?: Phone number: Re-enable qualification: Did you check the Knowledge Base?: No, I did not check the Knowledge Base Preferred Language: English Details: Last night I logged out fine, but now I cannot log inworld. It states that the system is trying to log me out. I am not inworld at this time from my SL player. Need to be completely logged out so I can log back in. Thank you. Reference Ticket number: #4051-6273905 Who are you: How did you hear about us: I would like more information about: Solution Provider Issues: Solution Provider Directory: Solution Provider Program : I need action on an issue : Linden Lab policy : Please schedule time with me : Request for publicity : I qualify for a wire payout because: My full Legal Name is: My Postal address is: My phone number is: My Tax ID/SSN is: Account number: Bank Name: Bank Address: Bank Contact: ABA Number: IBAN Number: SWIFT Number: Attachment:

Solution Solved: (16/5/2009 8:01 AM PDT) Hello Fraterphoenix Finesmith, Thank you for your ticket with regards to this technical issue that you have been experiencing; it seems that the problem has been caused by your avatar becoming stuck in-world, in what we refer to as a "stuck presence". As such we have now cleared your avatars "presence". Before logging in please clear/delete your Second Life cache, then connect to a different region. You should also ensure that your internet connection is wired/cable and not wireless. Use of a wireless internet connection is not supported. How to clear the Second Life cache :- 1) Click "Edit" then "Preferences" in the "Menu" tab. 2) Click on the "Network" tab. 3) Click on the "Clear Cache" button. How to log in to a different region:- 1) Click "Edit" then "Preferences" in the "Menu" tab. 2) Click on the "General" tab. 3) Change your starting location to either "Aqua" or "Pooley" 4) Quit Second Life 5) Log back into Second Life If you require any further assistance, then please do not hesitate to contact us. Regards Stephen Linden Lab Support

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History Action Date Actions Contact Name Comment 6/6/2009 8:42 AM PDT Customer Posted a Comment FraterPhoenix_Finesmith Finesmith Doing what you have suggested is not working. Could it be that I need to get a new computer. I have a 2.2GHz processor, 1GB memory, GeForce 8400 video card. I want to continue to use SL, but I cannot do so if I cannot log inworld. 6/6/2009 8:19 AM PDT Reopened FraterPhoenix_Finesmith Finesmith I have done that many times. I even unistalled the SL player and reinstalled it. I have done everything possible on my end to fix this error. I have graduated from Lanier Technical College in Oakwood, GA, in the computer field. So hopefully, I can deal with any issues that might be the problem logging into online accounts. Another words I am not an engineer. :) 6/6/2009 8:05 AM PDT System Ran Alert Solution Reminder 23/5/2009 8:05 AM PDT System Ran Alert Support Satisfaction 16/5/2009 8:01 AM PDT Sent Final Resolution Stephen Ontyne (See solution)

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Bottom line is SecondLife is dead if the support team does not give a damn about doing what is right. All I care about is to log inworld to SecondLife and do my thing. I do not know all about computers, even though I did graduate from Lanier Technical College with a certificate and 3 diplomas in the computer field, but I do know that when an issue is on my end or not.

I highly suggest that anyone that is making money in SecondLife in the Real World, watch your back. Linden Labs are crooks. They have made more than their share of money in the six years since SecondLife has been online. As most technical support, it is not always on your end. Let me talk about the OSI Reverence Model:

Layer 1: Physical Layer
Layer 2: Data Link Layer
Layer 3: Network Layer
Layer 4: Transport Layer
Layer 5: Session Layer
Layer 6: Presentation Layer
Layer 7: Application Layer

At home or at the office, the personal PC deals with the first three layers of the OSI Reference Model. These layers are called the lower layers. The upper layers is called the cloud. The cloud means it can be anything under the sun, and there is no way to control these layers. It is true that 75% of what we do with out computer on or off line is the physical layer. When we log into somethng online, SecondLife or otherwise, then the handshake is established. Once the first three layers pass the threshold, it is no long in our control.

What is our responsibility in the first three layers is how our computer is connected together to the power outlet, the card that will send and receive data, and our connection to the Internet. If you can read this blog than you have the physical layer working. If you are reading this blog online, that means both the data link and network layers are working. Right off, this blog posting is outside of your control.

SecondLife grid is a lot more than simple logging into an online service. All that one deals with is on Servers. One cannot even back up one's inventory to there personal computer. Linden Labs controls everything. This alone is a giant flag to state the issues you face is never on your end. If you do not meet the minimal requirements, the SecondLife Player will let you know before you even log inworld. Once you do meet those requirements then, any bug issues is not, and I repeat not on your end of the OSI Reference Model.

This means that Linden Labs is 100% at least resposnible for any bugs, log in issues, or whatever. When you report an issue to them, and they do not respond in kind, then they are in the wrong. That is why I have posted this ticket of mine. I never like to state a boycot. I do not want to have that type of responsibility to deal with. Though, I will highly warn seriously in putting one's hard earn money into SecondLife. Linden Labs can and has froze accounts both inworld and off world with no reason whatsoever. All that money that is in one's SL account is held at ransom.

I am sure that not all have dealt with any major issue with Linden Labs and SecondLife. All I can say to those people is watch your back. Yes, Linden Labs and SecondLife are in the United States of America, but for some reason LL thinks they are above the law. When it comes right down to it, no one can do anything about LL misjustice. As I cannot do anything about my issues in logging inworld, no one can rightfully vedicate him/herself by the power that LL has over their customers.


Brandon Bowers